Ok, I've hit a wall now and can get no further.

I hope I've given you enough information to help resolve this issue but my sincere thanks in advance for any suggestions. However, checking in the Control Panel / Sound - it's advising me that 'No audio devices are installed'. Under Device 2, the AMD HD Audio Device is also Enabled with driver AtihdWT6.sys version 10.0.1.12. Error 0x80070005: access is denied.Ī check of the HP installed drivers shows that under Device 1, the Realtek HD Audio status is Enabled with driver RTKVHD64.sys version 6.0.1.799. Going into Local Services, Windows Audio - trying to 'start' the Windows Audio displays another box stating 'Services : Windows could not start the widows Audio service on Local Computer.

At least one of these services isn't running' With no speakers ever attached and using only headphones, there is now no sound.Īfter running the Windows Troubleshooter the issue found was 'One or more audio service isn't running (not fixed)' also stating 'Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Placing the cursor over it brings up the advisory 'The Audio Service is not running'.

Product name: HP Pavilion Desktop PC 570-pO54na DT PC UKĪ day or two ago I noticed the sound icon in the Taskbar had a white cross on a red background.

Window audio service is not enabled